Steaming Piles

13 May 2008 Dan McGarry1 Comment

Sometimes you have to destroy the document in order to save it….

I give up. I can’t support OpenOffice Write any more, and it’s nobody’s fault but their own. For anything more than simple tasks, the application is terrible. Their only saving grace is that Microsoft Office has its own brand of polished turd, named Word. Collectively, they are racing to the bottom of a decade-long decline in useability.

No, that’s too generous. The thing is, they’re at the bottom. They are useless for any but the most trivial tasks, and the most trivial tasks are better accomplished elsewhere, anyway.

Yes, I’m ranting. Let’s put this into a proper context:

I hate word processors. For any but the simplest tasks, their interfaces are utterly ridiculous. I haven’t liked a word processing interface since WordPerfect circa version 5, and if I had my own way, I’d author all my documents in either emacs or vi, depending on the circumstances.

Why do word processors suck so badly? Mostly, it’s because of the WYSIWYG approach. What You See Is What You Get, besides being one of the most ghastly marketing acronyms to see the light of day in the digital era, is ultimately a lie. It was a lie back in the early 1990s when it first hit the mainstream, and it remains a lie today. The fact of the matter is that trying to do structuring, page layout and content creation all at the same time is a mug’s game. Even on a medium as well understood as paper, it’s just too hard to control all the variables and still have a comprehensible interface.

But the real sin that word processors are guilty of is not that they’re trying to do WYSIWYG – okay it is that they’re trying to do WYSIWYG, but the way they go about it makes it even worse. Rather than insisting that the user enter data, structure it and then lay it out, they cram everything into the same step, short-circuiting each of those tasks, and in some cases rendering them next to impossible to achieve.

Learning how to write, then structure, then format a document (or even just doing each through its own interface) is easier to accomplish than the all-in approach we use today. For whatever reason, though, we users are deemed incapable of creating a document without knowing what it’s going to look like right now, and for our sins, that’s what we’ve become. And so we are stuck with word processors that are terrible at structuring and page layout as well as being second-rate text authoring interfaces. They do nothing well, and many things poorly, in no small part because of the inherent complexity of trying to do three things at once.

It doesn’t help that their technical implementation is poor. The Word document format is little better than a binary dump of memory at a particular moment in time. For our sins, OpenOffice is forced to work with that as well, in spite of having the much more parse-worthy ODF at its disposal these days.

There’s no changing any of this, of course. The horse is miles away, and anyway the barn burned down in the previous millennium. The document format proxy war currently underway at the ISO is all the evidence I need to know that I’ll be dealing with stupid stupid stupid formatting issues for years to come. I will continue to be unable to properly structure a document past about the 80th percentile, which is worse than not at all. I will continue to deal with visual formatting as my only means to infer context and structure, leaving me with very little capacity to do anything useful with the bloody things except to print them out and leave them on someone’s desk.

Maybe I’ll just stop using them at all. Maybe I’ll just start doing everything on the web and never print again.

I’m half serious about this, actually. At least on the Web, the idea that content and presentation are separate things isn’t heresy. At least on the Web, I can archive, search, contextualise, comment, plan, structure and collaborate without having to wade through steaming piles of cruft all the time.

At least on the Web, I can choose which steaming piles I step into.

I’m going to start recommending people stop using Word as an authoring medium. There are far better, simpler tools for every task, and the word processor has been appropriate for exactly none of them for too long now. Sometimes you have to destroy the document in order to save it.

Clearing the Ground

8 May 2008 Dan McGarry

The Vanuatu National Training Council (VNTC) recently presented their vision of an industry-driven training regime here in Vanuatu. The approach is based on what they call Competency Based Training. In simple terms, this approach is aimed to help people learn relevant and useful skills, and importantly, to be able to earn formal recognition for skills they already have. By measuring these skills using well-understood benchmarks, people would be assured that their skills are recognised by employers throughout the Pacific and even beyond.

Stop Bad Errors

8 May 2008 Dan McGarry

I recently upgraded to Ubuntu 8.04, which comes with the most recent beta of Firefox 3.0. The new version of Firefox has a number of interesting features, not the least of which is a set of measures to reduce drive-by infection of PCs.

If they wander from the beaten path, people now see a big red sign warning them about so-called ‘Attack Sites’ – websites that are reported to have used various means to infect visiting systems with malicious software:

The graphic is fairly well done, but interestingly, there’s no obvious way to over-ride the warning and go to the site anyway. Not that one would want to, but it does raise the bar for circumventing this anti-rube device while raising questions about who gets to decide what’s bad and what’s good.

The ‘Get Me Out Of Here!’ button smacks of Flickr-style smarminess, sending (in my humble opinion) the wrong kind of message. Either be the police constable or be my buddy, but don’t try to be both. That’s just patronising.

I followed the second button to see how the situation would be explained to the curious. I was brought to a page providing a less-than-illuminating statement that the site in question had been reported to be infected by so-called ‘badware’.

The StopBadWare.org service tracks websites whose content has been compromised, deliberately or not, and provides data about these sites to the public in order to protect Internet users from drive-by infection. With sponsorship from Google, Lenovo, Sun, PayPal, VeriSign and others, the service is obviously viewed in the corporate community as a necessary and responsible answer to the issue of malware infection.

At the time of this writing, the Stop Badware databases listed over a quarter of a million websites as infected.

The report page itself was less than a stellar example of information presentation, especially about a security-related topic. In the top left corner is a colour-coded circle with three states:

	StopBadware testing has found badware behavior on this site.
	One or more StopBadware partners are reporting badware behavior on this site.
	No StopBadware partners are reporting badware behavior on this site.

So the difference between red and yellow here is not one of degree, it’s based on who reported it. Not only is this useless as a threat measurement, it sends the wrong message to people using the service, implying that there’s a distinction to be made between what Stop Badware finds out for themselves and what their partners find. By treating the sources differently, they’re inadvertently creating a distinction between gospel and rumour, implying that some sources are less reliable than others.

The report page for the domain in question is populated using the GET method, meaning that you can plug any domain name right into the address bar (if you know the URL components) and get a report on it. Unfortunately, it never occurred to the good people at Stop Badware that some might want to use this capability to check the status of an arbitrary domain. (Amusingly, this method also circumvents the captcha on the ‘official’ report page.)

When I checked the status of my own domain, I was informed that, in effect, I’d recently stopped beating my wife:

Google has removed the warning from this site.

It’s interesting when you’re faced with a sentence in which nearly every word is wrong. Google has removed the site? Where am I? Isn’t this Stop Badware? Removed the warning for this site? There never was one. And even if there was a warning at one point in time, people don’t need to be told that. This message is a bit like saying, ‘So-and-so is a great guy! He doesn’t drink at all any more.‘

I applaud the Stop Badware service and the concept, and I look forward to the day when someone actually does a bit of usability research for them.

P.S. Could we please do something about the term ‘badware’? It’s almost sickeningly patronising. Some might argue that terms like ‘virus’, ‘trojan’ and ‘malware’ are too arcane, but I say we should just pick one and stick with it, regardless of how accurate it actually is.

People know and (ab)use the term ‘virus’, so why don’t we get the geek-stick out of our lexical butt and just use it? It’s a virus. You’ve got a virus. Who cares what it is or how you got it. You got a virus and now your computer needs to be treated before you can use it safely again. Now, how hard was that?

Cargo Culture

2 May 2008 Dan McGarry2 Comments

The phrase ‘cargo cult’ is well known here in Vanuatu, and probably better understood than anywhere else in the world. Pop anthropologists, TV crews and trivia hounds love to belittle the ‘silly’ idea that performing the proper rituals will result in good things happening. They snicker at the uniformed, marching figures in Tanna, wondering what kind of person could believe such a simple tale.

The fact is, we are all, to some degree or other, members of a cargo culture.

Magical Thinking is the term applied to the kind of behaviour that assigns more importance to a sequence of events than to actual causation. We indulge in this kind of behaviour when we put on a ‘lucky’ shirt on important days, or avoid stepping on spiders for fear of bringing the rain. It’s in our daily horoscope and a significant number of expressions that we use everyday.

We use Magical Thinking when we touch wood, say ‘God bless’ to someone who sneezes, keep a rabbit’s foot on our key chain, or sing a certain song to ward off bad luck. We also use a certain degree of Magical Thinking when we smoke a cigarette, drink too much or practice unsafe sex. We assume that certain rituals can make good things happen or keep bad things at bay.

We also use a fair amount of magical thinking when we start our computers in the morning, when we make a phone call or send an email.

Paradise Dreams

26 April 2008 Dan McGarry

Over the last few years, investment in Vanuatu has boomed. It’s been estimated that the amount of cash in the economy is increasing by an astounding 150% per year. Compare that with the period between 1990 and 2004, when economic activity grew more slowly than the population.

But for most of the residents of this so-called paradise, little has changed.

Prices have increased somewhat, but curiously many of the more common expenses have not. Bus fares, for example, have not budged even though fuel prices have soared. Consequently, Vanuatu’s minimum wage has about the same buying power today as it had years ago.

That’s not entirely good news….

A National Plan

25 April 2008 Dan McGarry1 Comment

I have a confession to make. I’m a snob. At least, I am where technology is concerned. Okay, maybe I’m not the type to cross the street when I see someone with last year’s doohickey du jour. But I do notice when your smart phone looks (or acts) like a brick. I can tell at a glance whether your machine is a cutting edge screamer or the technological equivalent of East Germany’s Brabant automobile, legendary for its poor quality.

I like good engineering, good design and efficient performance. In short, I like things that do their job well, whatever that job may be. I like it so much that I hate to settle for less than the best. Not the biggest, necessarily, nor the most expensive. Just the best.

This focus on tools made me lose sight of a couple of important things: First, while doing things perfectly is a commendable ideal, it happens exactly 0% of the time in the real world. Second, Vanuatu is more, er, ‘real world’ than many other places on Earth.

In case you haven’t noticed, I’m a bit of a leftie when it comes to computing. I like to see as much power in the hands of the people as possible. While it’s nice – and often necessary – to rely on services provided by others, I’ve always believed that DIY is the most empowering way to go. So, when the news began to percolate out that Vanuatu would have truly national mobile phone services, I was interested mostly in how that might help the spread of computers into the islands.

What I didn’t consider is that the mobile might actually become the computer.
Read more “A National Plan”

The Soft Computer

17 April 2008 Dan McGarry1 Comment

Let’s forget about technology for a moment. Let’s quit thinking about contraptions that rattle more than they hum, often alarmingly. Let’s not talk about technology at all.

Let’s talk about people instead.

‘What a piece of work is a man!’ says Hamlet. ‘How noble in reason! How infinite in faculty! In form and moving how express and admirable! In action how like an angel! In apprehension how like a god!’

This speech has always puzzled me, because many of the human beings I know may qualify as a ‘piece of work’, but lack somewhat in the expressive, admirable, angelic and god-like categories. It only follows, therefore, that if humans are less than angelic in their actions, the things they do with technology might likewise be flawed.
Read more “The Soft Computer”

Fix This and Tell Me When You're Done

14 April 2008 Dan McGarry1 Comment

[First written in February of 2004. I’m reposting it here for posterity, and because it came up in conversation earlier today. There’ve been a few serious attacks against expats recently, including a murder and a particularly brutal rape. The perception among some is of a sudden uptick in violent crime. I recounted this story to suggest that plus ça change, plus c’est la même chose.]

The attack happened last Monday in the afternoon. It didn’t last long, but it left her with a concussion and a broken collarbone.

She was in her apartment, had been for a little while. She settled herself down at her laptop to write up some workshop notes. She heard a noise from the front bedroom, empty now because her friend had left precipitately after no one listened to her fears. She stood, not sure whether to investigate or flee. A man appeared in the doorway, and knocked her down hard as she started to scream. The broken bone immobilised her, so all she could do was scream as loud as she could. Her assailant fled within seconds.

And nobody came.
Read more “Fix This and Tell Me When You're Done”