Tag: digicel

Plus ca change…

Dan McGarry

There are people in Seoul – and countless other places in the world – who have more bandwidth at their personal disposal than a quarter of a million people here in the Pacific.

When I arrived in Vanuatu about 7 years ago, uptake on Internet was limited to a small minority. Prices were about 10 times what I’d been paying at home, and the total amount of available bandwidth nationally was only slightly more than I’d had on my own personal DSL line.

Now, in 2010, we’ve spent the better part of a decade helping people get online, getting people in front of computers and teaching them to make the most of the learning and social opportunities that the Internet provides.

The recent release of Ookla’s Household Download Index allows us to measure how far we, as a nation, have come.

Uptake on Internet is still limited to a tiny minority. The pool of Internet users has risen substantially in real numbers, but as a percentage of population, the numbers are still so small that, in a recent national telecoms survey, the researchers declined even to ask about Internet. The data set was too small to be relevant.

Prices today have effectively risen, megabit for megabit, relative to developed markets. Oh, they’ve dropped from the stratospheric levels they used to inhabit (US $1000/month for 128 Kbps and a 100 MB download limit). But you still pay over US $500/month for a single megabit which, occasionally, actually delivers a megabit of bandwidth. When it works.

Most depressing of all, the total amount of bandwidth available for the entire country is only slightly more than the average bandwidth capacity of a single household in Seoul, Korea.

Let me say that again: There are people in Seoul – and countless other cities in the world – who have more bandwidth at their personal disposal than a quarter of a million people here in the Pacific.

Pent-up demand for Internet is easily on the same scale as we’ve witnessed for mobile telephony services these last two years. Informal markers (like the average number of facebook friends among ni-Vanuatu Internet users) show that people love the potential of the Internet and will go to lengths to access it.

But nobody is willing to actually invest in it.

Even Digicel Vanuatu, who over a year ago imported a new CTO with extensive wireless Internet experience, have yet to provide an offering viable for day-to-day use even for the average expat customer.

Frankly, I find it depressing that, in spite of years of advocacy, lobbying and awareness-raising, the movers and shakers here in Vanuatu don’t appear to have learned a thing about the importance of either communications or technology.

NEWS FLASH – TVL, Digicel Merge, Announce Joint Venture

Dan McGarry

In a move that stunned the telecommunications industry, Digicel Pacific and Telecom Vanuatu Ltd. have announced a merger, simultaneously unveiling a massive Internet project that could revolutionise communications across the entire Pacific ‘Ring of Fire.’

Jacky Audebeau, CTO of the new joint venture, to be named TeleDigiVanuaCel Ltd., announced the plan at a press conference at the Forari Mine site this morning.

“We’re confident that this joint venture will provide us with the resources necessary to utterly change the way people communicate throughout the Pacific region,” he said.

The plan uses the strong magnetic resonance found in magma chambers buried deep under the Earth’s surface. By inserting large antennas deep underground, the project aims to create signals by generating massive radio waves and transmitting them through these subterranean chambers at
nearly light speed.

Asked whether early work on this technology had anything to do with the recent increase in activity in all of Vanuatu’s volcanoes, Audebeau looked sheepish and muttered only that sometimes to have to break a few omelettes to lay an egg.

[Yes, this is an April Fools’ story. Any relation to actual people or events is purely satirical. ed.]

April 1, 2010 – Port Vila

In a move that stunned the telecommunications industry, Digicel Pacific and Telecom Vanuatu Ltd. have announced a merger, simultaneously unveiling a massive Internet project that could revolutionise communications across the entire Pacific ‘Ring of Fire.’

Jacky Audebeau, CTO of the new joint venture, to be named TeleDigiVanuaCel Ltd., announced the plan at a press conference at the Forari Mine site this morning.

“We’re confident that this joint venture will provide us with the resources necessary to utterly change the way people communicate throughout the Pacific region,” he said.

The plan uses the strong magnetic resonance found in magma chambers buried deep under the Earth’s surface. By inserting large antennas deep underground, the project aims to create signals by generating massive radio waves and transmitting them through these subterranean chambers at
nearly light speed.

Asked whether early work on this technology had anything to do with the recent increase in activity in all of Vanuatu’s volcanoes, Audebeau looked sheepish and muttered only that sometimes to have to break a few omelettes to lay an egg.

The joint venture came about under unusual circumstances, said Audebeau. Apparently, he ran into new Digicel Pacific owner Denis O’Brien at Port Vila’s Anchor Inn last weekend, and a dispute arose over the relative merits of French wine and Irish Whiskey. After 3 hours of bitter dispute and extensive sampling, the two realised they should no longer fight.

“I couldn’t figure out which one of him to hit,” said Audebeau. “So I thought, ‘what the hey? If you can’t beat them, join them.’ Now somebody get me a glass of water and some panadol. I feel like I have fur on my brain.”

A spin-off company named Forari Online Operations Ltd (FOOL) will handle the funding and development of the Ameliorated Projection of Radio Into Lava (APRIL) technology.

Communications as Survival

Dan McGarry

The September 29 tsunami took between 5-8 minutes to reach the coast of Samoa, and only a few minutes more to strike Tonga and American Samoa. Thursday’s false alarm provides an object lesson on the importance of timely, accurate and systematic information sharing, both in acquisition and dissemination of geohazard data.

Communications is, after all what makes us human. And what keeps us safe and alive.

‘Storian hemi laef blong yumi’ – Telecom Vanuatu’s new slogan could not be more true.

In times of crisis, communication and coordination enable us to survive and to recover quickly.

When an earthquake occured between Samoa and Tonga early in the morning of September 29th, it created a tsunami that struck the inhabitants on the eastern and southeastern parts of the island within minutes. Sirens sounded and church bells rang all over side of the island, sending people fleeing to higher ground.

The latest reports from Samoa indicate that in addition to at least 149 dead, 640 families comprising roughly 3200 people have lost their homes and possessions. Most have yet to to return to their villages, and are without proper access to power, water and other basic amenities.

Food, water, clothing and shelter are all critical elements of the relief effort.

Equally important is the ability to communicate.

Read more “Communications as Survival”

The Coming Change

Dan McGarry

The expansion of Internet use is not likely to follow the rocket-like trajectory of mobile services, but it will hit quickly and run deep. Too deep for some, I fear. Having lived on the bleeding and the trailing edge of technology (sometimes both at once), I find the contrast between the two is enough to cause a kind of cognitive whiplash.

Heaven alone knows what will happen when it reaches the village.

[Originally published in the Vanuatu Independent newspaper.]

“Everyone thinks of changing the world, but no one thinks of changing himself.” – Leo Tolstoy

On Wednesday this week at a quiet ceremony in Chantilly’s Resort, Minister Rialuth Serge Vohor presented six organisations with telecommunications operator licenses. His action marked the beginning of a new chapter in Vanuatu’s integration into the wider technological world.

The Minister’s speech touched on many aspects of the technical and social challenge ahead of us, but its illuminating principle was his lifelong conviction that Vanuatu should control its own destiny. Acknowledging and applauding the invaluable assistance provided by numerous donor and commercial partners from overseas, he nonetheless displayed great satisfaction at seeing local operations moving into the spotlight.

There was an air of quiet excitement in the room as, after patient months of waiting, representatives from the six groups, along with Digicel Vanuatu CEO Tanya Menzies, strode to the front of the room to accept the newly signed documents.

At the risk of sounding like a giddy shoolchild, I wonder if everyone realises just how fundamentally this moment is going to affect our generation and the next.

Read more “The Coming Change”

Open Season

Dan McGarry

With the recent passage of a new telecommunications Act (awkwardly titled the TELECOMMUNICATIONS AND RADIOCOMMUNICATION REGULATION ACT), Vanuatu has taken another important step in ensuring continued success in building openness and fairness into the business of communications.

Parts of the Act, currently awaiting the President’s signature, validate and give force of law to terms and conditions already included in the licenses issued to our two incumbent telcos. It also provides an overall framework for continued growth, expansion and innovation. Most importantly, it makes permanent the office of the Telecommunications Regulator.

[This week’s Communications column for the Vanuatu Independent.]

With the recent passage of a new telecommunications Act (awkwardly titled the TELECOMMUNICATIONS AND RADIOCOMMUNICATION REGULATION ACT), Vanuatu has taken another important step in ensuring continued success in building openness and fairness into the business of communications.

Parts of the Act, currently awaiting the President’s signature, validate and give force of law to terms and conditions already included in the licenses issued to our two incumbent telcos. It also provides an overall framework for continued growth, expansion and innovation. Most importantly, it makes permanent the office of the Telecommunications Regulator.

(Before I go on, I should make it clear that the text of the Bill was under discussion until shortly before it was voted on. The version I was able to view was not the official text. That will only become available once the Clerk of Parliament receives the signed Act from the President. That said, I’m pretty confident that those parts of the Act discussed here are unchanged.)

Perhaps the most notable aspect of this new legislation is the delegation of the right to issue telecoms licenses to the Regulator. Until the Act takes effect, this power is retained by the Minister.

John Crook, the Interim Telecommunications Regulator, has made it clear that he wants to see the process of obtaining what’s termed a Telecommunications Operator License to be as simple and direct as possible. All that should be required to start a new Internet Service Provider is to demonstrate that you have the right to operate such a business in Vanuatu, that you have the means to do so and that you’re willing to play by the rules.

Read more “Open Season”

Tit For Tat

Dan McGarry

Digicel seems to be swamped by its own success. Scarcely more than half a year after their launch, they reported that they had over 70,000 active accounts to TVL’s 30,000. Anecdotal evidence has that number is closer to 100,000 now.

As TVL has learned from bitter experience, maintaining a communications network in the conditions which Vanuatu imposes on its inhabitants is decidedly non-trivial. In spite of years of experience in similar circumstances in the Caribbean and Central America, Digicel seems to be learning the lesson anew.

To what purpose, then, did the decidedly soot-stained pot decide to begin denouncing the kettle’s tarnished nature? Surely it must have occurred to someone that their time might be better spent actually cleaning up their own act than pointing out the other’s mess?

[This week’s Communications column for the Vanuatu Independent.]

We’ve seen a lot of griping and moaning recently about – and by – our two telcos. The former is not really news in and of itself. The fact of the matter is that anyone relying on technology in Vanuatu will have ample cause to complain before very long. Human, logistical and environmental factors in Vanuatu conspire against even the best-intentioned, making high-tech businesses here a pale echo indeed of what one might see in Sydney or Auckland.

To see our two telcos descend to a juvenile level of petty and rather vindictive name-calling and insinuation, however, was surprising and not at all welcome.

On top of the all-too-familiar litany of complaints concerning mobile telephone costs and service levels, readers of the Daily Post this week witnessed a public dust-up of playground proportions between TVL and Digicel. If we’re to believe the two providers, a mobile user’s choice of providers is between an incompetent dinosaur and a dishonest fast dealer.

Neither depiction is accurate, useful or informative for people in Vanuatu. It leads one to wonder whether either of them really understands where they live. This undignified public display is an object lesson in how NOT to win friends and influence people in Vanuatu.

One thing is for certain: As far as the public is concerned, the post-liberalisation honeymoon is definitely over.

Read more “Tit For Tat”

Digicel Mobile Internet Service – Take Two

Dan McGarry

This week, Digicel Vanuatu officially unveiled their new GPRS mobile Internet service. Their first event was held on Thursday last week at the Port Vila market house. Digicel staff demonstrated their service to passers-by and helped those with compatible phones to activate the service.

[This week’s Communications column for the Vanuatu Independent.]

This hand is more accustomed to holding a bush knife than an Internet-connected mobile phone. This week, Digicel Vanuatu officially unveiled their new GPRS mobile Internet service. Their first event was held on Thursday last week at the Port Vila market house. Digicel staff demonstrated their service to passers-by and helped those with compatible phones to activate the service.

The process is simple enough. Just call Digicel’s Customer Care centre at 123, then tell the service representative the brand and model of your mobile phone. (Salesperson Maureen George offered some sage advice on this count – if you’re not sure what model you’ve got, just tell the service rep what brand it is and how much you paid. The service rep will know which model you mean.)

If your phone supports GPRS, Digicel will enable your account for the Internet service free of charge. You will then be sent a message containing the proper setting for your phone. Just enter the PIN number (1234) and accept the updated configuration.

If your Digicel mobile isn’t on the list of phones for which Digicel provides automatic configuration, don’t despair. You can still use the service, but you’ll have to enter the configuration values yourself. It’s not too difficult, but if you’re feeling uncertain, you might want to find a helpful geek to lend a hand.

Remember, though: Whether your phone is supported or not, you still need to call Digicel Customer Care at 123 to get your account activated.

Read more “Digicel Mobile Internet Service – Take Two”

Digicel Rolls out Mobile Internet Service

Dan McGarry

[This week’s Communications column for the Vanuatu Independent.]

Update for online readers: Digicel Vanuatu’s Manager for Commercial Operations did finally contact me, too late, alas, for the publication deadline, which had been pushed  forward this week to accommodate the Good Friday holiday. We had a thorough discussion, and he cleared up a few things that were left as question marks in the original column. I’ve updated the text below, and have tried to show what’s changed between the original version and this one. – DM

About 1:30 p.m. on Wednesday this week, an email hit the VIGNET mailing list, announcing that Digicel had rolled out its long-awaited mobile Internet service. Using radio waves to send data over the Internet, Digicel’s GPRS service significantly increases the value and flexibility of their services.

Charging rates cheaper than many in the US and Australia, Digicel have raised the bar in terms of customer expectations once again. Now, Digicel subscribers can send multimedia messages to one another or browse the web from their laptop or mobile phone. You can now take a photo with your camera and send it to a friend, send them a ring tone they like, read your email from your phone, or check out an important web page.

Sending photos from your phone may sound frivolous, but think about it for a second: Hubby is sent to pick up some baby products at the supermarket. Faced with a dizzying array of choices, he take a photo of one, sends it to his wife with the question, ‘Are these what you meant?’ Domestic harmony is well worth the expense.

A caveat before I go on: I’m composing this column less than 24 hours after the initial public roll-out, and Digicel management have yet to reply replied too late to my requests for information, so whatever information you find here is of necessity incomplete and possibly mistaken. Some of the information in the print version of this column is incomplete.

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Boom or Bust?

Dan McGarry

The economic benefits of a fiber-optic connection to the outside world cannot be overstated. But it’s got to be seen as a labour of love. The benefits to be derived from the operation of the cable itself might never be great. If it’s not managed properly, the cost of failure could be high indeed. That said, the knock-on benefits to the community are numerous.

Call center services for European customers, online education, interactive tourism resources (video feed from the Nangol, anyone?), live video lectures from universities overseas, online consultations by medical specialists, offshore financial transaction processing… the list goes on and on. All of this becomes possible if we improve our basic infrastructure.

[This week’s Communications column for the Vanuatu Independent.]

We need fiber, and we need it soon.

No, I’m not talking about changing the nation’s diet. I’m talking about fiber-optic cable. Made of very long strands of glass fiber, this kind of cable has the unique ability to allow light to turn corners. This means that we can shoot tiny laser pulses into one end of it and have them emerge intact from the other end, even if it’s thousands of kilometers away.

The result? Fast, very high-capacity communications become possible. In laboratory experiments, researchers have achieved rates of up to 14 trillion bits of data per second. Current commercial implementations don’t go nearly that fast, but even a single thread of fiber a few millimeters wide can carry billions of bits every second. Just a few strands would be enough to increase Vanuatu’s total available bandwidth to a large multiple of its current capacity.

So what’s the catch? Why haven’t we invested in a fiber connection yet? Fiji has it, and so does New Caledonia. Why not Vanuatu?

Read more “Boom or Bust?”